Contact

The fastest way to reach us is in-product chat — most issues we resolve there in minutes.

• Support & account help — open a chat from the floating widget on any page, or write us at support@boostriders.com.
• Disputes & refunds — open a dispute on the order page itself (/dashboard/orders). Don't email us — order context is on the order page.
• Reports of abuse, scam, spam — use the “Report” button on the offending profile/listing/message. Goes straight to our moderators.
• Press, partnerships, general inquiries — info@boostriders.com.
• Security disclosures — support@boostriders.com. We respond within 48 hours.

Office hours

Moderation team is online 09:00 – 24:00 UTC, every day. Average dispute response time: under 6 hours.

Operating entity

BooStRiders is operated by an individual entrepreneur registered in the Russian Federation:

• Sole Proprietor (ИП) — Dmitry V. Spiridonov
• State registration number (ОГРНИП) — 324762700012347
• Tax ID (ИНН) — 760806658219
• Telegram — @deemkend
• Phone — +7 (916) 793 88 45

For all formal correspondence please prefer email or in-product chat — Telegram and phone are reserved for urgent issues only.